Customer Service
Return Policies
We want every piece to feel right in your home. If something is not the perfect fit, our returns team will help you exchange or return eligible items with clear timelines and support.
Most unused items in original packaging may be returned within 7 days of delivery. Custom, made-to-order, clearance, and intimate personal-care goods are not eligible unless they arrive damaged or incorrect.
- Start a return from My Account or Contact Us with your order number.
- Keep all packaging, hardware, and care cards until the return is approved.
- Refunds are issued to the original payment method after inspection.
- White Glove pickup can be arranged for large furniture where available.
Damaged, defective, or incorrect items are covered by our quality promise. Share clear photos within 48 hours of delivery so we can arrange a replacement or pickup quickly.
Start a return request